Privacy Policy — 5jlj Casino

1. Introduction

1.1 5jlj is committed to protecting the privacy and security of your personal information. We recognise that when you share your data with us, you are placing trust in our hands — and we take that responsibility seriously.

1.2 This Policy applies to all personal data collected through the 5jlj website, mobile-optimised platform, customer support channels, and any other service operated under the 5jlj brand. It should be read alongside our Terms & Conditions and Responsible Gaming Policy.

1.3 If you have questions about this Policy or wish to exercise your data rights, please contact our Data Protection Officer (DPO) at the details provided in Section 12.

2. Personal Data We Collect

2.1 We collect personal data in the following categories:

Category	Examples	Source
Identity Data	Full name, date of birth, government-issued ID number, nationality	Provided by you during registration or KYC
Contact Data	Email address, mobile number, residential address	Provided by you during registration
Financial Data	GCash number, Maya account, bank account details, transaction history	Provided by you during deposit/withdrawal
Technical Data	IP address, device type, browser type, operating system, session logs	Automatically collected when you use the Platform
Usage Data	Games played, wager amounts, session duration, feature interactions	Automatically collected during gameplay
Communications Data	Support chat transcripts, email correspondence, feedback submissions	Generated when you contact 5jlj support

2.2 We do not collect sensitive personal information (as defined under RA 10173) unless strictly required for regulatory compliance, such as government-issued ID for KYC verification. Where such data is collected, it is handled with the highest level of care and access controls.

2.3 You are not required to provide all requested data, but failure to provide certain information (particularly identity and financial data) may prevent us from opening or maintaining your 5jlj account.

3. How We Use Your Personal Data

3.1 5jlj uses your personal data for the following purposes:

• Account Management: To create, verify, and maintain your 5jlj player account;
• Transaction Processing: To process deposits, withdrawals, and bonus credits in Philippine Peso (₱);
• Identity Verification (KYC): To comply with Philippine anti-money laundering regulations and PAGCOR requirements;
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, cheating, and unauthorised account access;
• Customer Support: To respond to your enquiries, complaints, and responsible gaming requests;
• Platform Improvement: To analyse usage patterns and improve the performance, features, and user experience of the 5jlj Platform;
• Legal Compliance: To meet our obligations under Philippine law, including reporting requirements to PAGCOR and the Anti-Money Laundering Council (AMLC);
• Marketing Communications: To send you promotional offers and updates about 5jlj, where you have given your consent to receive such communications.

3.2 We will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent.

4. Legal Basis for Processing

4.1 Under the Data Privacy Act of 2012, 5jlj processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our contract with you (i.e., to operate your player account and process transactions);
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including KYC, AML, and PAGCOR regulatory requirements;
• Legitimate Interests: Processing is necessary for our legitimate interests in fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights;
• Consent: For marketing communications and non-essential cookies, we rely on your freely given, specific, and informed consent, which you may withdraw at any time.

5. Data Sharing and Disclosure

5.1 5jlj does not sell, rent, or trade your personal data to third-party marketers. We may share your data only in the following limited circumstances:

• Payment Processors: GCash, Maya, and Philippine banking partners, solely to process your financial transactions;
• Identity Verification Providers: Third-party KYC service providers engaged to verify your identity documents;
• Regulatory Authorities: PAGCOR, the AMLC, the National Privacy Commission (NPC), and other Philippine government bodies, where required by law;
• IT Service Providers: Cloud hosting, cybersecurity, and platform infrastructure providers operating under strict data processing agreements;
• Legal Proceedings: Courts, law enforcement agencies, or legal advisors where disclosure is required by a valid court order or legal process.

5.2 All third parties with whom we share your data are contractually required to handle it in accordance with RA 10173 and to implement appropriate security measures.

5.3 5jlj does not transfer your personal data outside the Philippines unless the receiving country provides an adequate level of data protection as determined by the NPC, or appropriate safeguards are in place.

6. Cookies and Tracking Technologies

6.1 The 5jlj Platform uses cookies and similar tracking technologies to enhance your experience and gather analytics data. The types of cookies we use are:

• Essential Cookies: Required for the Platform to function correctly (e.g., session management, login state). These cannot be disabled.
• Analytics Cookies: Used to understand how players interact with the Platform, which pages are most visited, and where technical issues occur. Data is aggregated and anonymised.
• Preference Cookies: Store your language, display, and notification preferences so you do not need to re-enter them on each visit.
• Marketing Cookies: Used only with your consent to deliver relevant promotional content about 5jlj games and offers.

6.2 You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the 5jlj Platform.

7. Data Retention

7.1 5jlj retains your personal data for as long as your account is active and for a period thereafter as required by applicable law. Specific retention periods are as follows:

• Account and Identity Data: Retained for a minimum of five (5) years after account closure, in compliance with PAGCOR and AMLC record-keeping requirements;
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction;
• Support Communications: Retained for three (3) years from the date of the last interaction;
• Technical and Usage Data: Retained for up to twelve (12) months in identifiable form, after which it is anonymised or deleted.

7.2 When your data is no longer required for the purposes for which it was collected, and no legal retention obligation applies, 5jlj will securely delete or anonymise it.

8. Your Data Rights

8.1 Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 5jlj:

8.2 To exercise any of the above rights, please contact our DPO at [email protected]. We will respond to all verified requests within fifteen (15) business days, as required by RA 10173.

9. Data Security

9.1 5jlj implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 5jlj Platform;
• Encryption of sensitive data at rest within our database infrastructure;
• Role-based access controls limiting data access to authorised personnel only;
• Regular security audits, vulnerability assessments, and penetration testing;
• Multi-factor authentication for administrative access to production systems;
• Incident response procedures aligned with NPC breach notification requirements.

9.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 5jlj will notify the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, and will inform affected users without undue delay.

9.3 While we take every reasonable precaution to protect your data, no internet transmission is completely secure. You are responsible for keeping your 5jlj login credentials confidential and for notifying us immediately if you suspect unauthorised access to your account.

10. Children and Minors

10.1 If we discover or are notified that we have inadvertently collected personal data from a person under 21 years of age, we will immediately delete that data, close the associated account, and void any transactions made. If you believe a minor has registered on the 5jlj Platform, please contact us immediately at [email protected].

11. Changes to This Privacy Policy

11.1 5jlj reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. The most current version will always be available at https://5jlj.app/privacy-policy.

11.2 Where changes are material, we will notify registered users via email or an in-platform notification at least seven (7) days before the changes take effect. Your continued use of the 5jlj Platform after the effective date of any revision constitutes your acceptance of the updated Policy.

12. Contact Us and Data Protection Officer

12.1 5jlj has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with this Policy and with RA 10173. If you have any questions, concerns, or requests relating to your personal data, please contact the DPO:

12.2 If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines, which is the supervisory authority responsible for enforcing RA 10173.